is a process in which a motivated learner works with a
trained coach to acquire certain competencies or skills that
will enable him or her to function more effectively in the
can be as part of a proactive development process for
building leadership capacity or as an intervention for less
then effective performance. In either case, it is about closing the gap between what is
current and what is possible.
emergence of coaching as an intervention for performance
enhancement grew out of the change in corporate Training and
Organizational Development in the early 1990s.
Research indicated that
off-the-shelf solutions to organizational learning did not
have the desired effect.
A new approach of performance consulting emerged that
redefined the role of Training and OD as problem solvers who
studied real organizational learning needs and crafted
It was found that these targeted solutions were often
best implemented in the one-on-one learning relationship of
Coaching has several characteristics that give it unique
value as a learning tool.
- It is highly
individualized to the specific needs of the Learner.
- It occurs over
time and is a learning process, not a learning event.
- The structure of
coaching allows for flexibility to meet changing needs.
- The one-on-one
relationship fosters accountability to the learning
process and improves outcomes.
a coaching experience is built around a specific need in
competency development that exists for the Learner.
This may grow out of a 360 Feedback Assessment or
from a work style assessment such as the Insights Discovery
the need may involve
changing a pattern of ineffective performance.
In either case the approach is similar.
The coach will assist the Learner in reviewing the
relevant data and building a development plan to address the
need. In the
context of a regular schedule of meetings the Coach and
Learner process the Learnerís efforts to perform to the
goals of the plan.
Rapport, candid feedback and collaborative problem
solving combine to create an environment where the Learner
stretches beyond his or her previous limits to become a
higher functioning, higher contributing member of the